Community Manager/PR/Any kind of news
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@gimmecookies said in Community Manager/PR/Any kind of news:
@artch said in Community Manager/PR/Any kind of news:
They have
DEV TEAMbadge on forum, isn't it clear enough?Quoted from the OP...: "we don't have a community guy in slack spearheading new player support"
Slack, blog posts (monthly recaps were big as they showed that the game world isn't stagnant, or even a happy new year here's a yearly timeline etc...) are the 2 big things that we used to see a lot of but now we don't.
The forums are one of the better setup from a design perspective I've seen in awhile but slack (unless we switch to discord) is hands down the primary player to player and player to dev communication platform for this game (and the official dev team interaction there is not what it used to be). Which fits the trend a lot of games have gone, forums are arguably a dead way of doing things with chat programs and more user driven mediums being the future.
It's awesome that @artch is active on the forums but that shouldn't be your responsibility. You have community managers who yes are volunteers, but that also means they did volunteer and have an obligation to do the job. And perhaps that job outline needs to be better defined to more than just being forum mods.
Also quick note:
I thoroughly enjoy this game, my break was not at all because I thought the game was bad or anything. This is just something that came up in slack with a few of us who were around when the community was a bit more active (steam release) and notice that it is much more dead nowadays than it used to be. Obviously lots of factors there but community interaction is definitely one of them.
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@shibdib Could you please elaborate what do you expect of CMs regarding Slack that is missing currently? They are constantly online (considering Europe timezone), making announcements, answering questions, and relaying them to developers back and forth, so I can't seem to understand what specific problems concern you here. If you don't see enough activity, could it be simply a different timezone then?
Comparing overall community activity to the Steam launch period is not very just though, it has been an obvious short-term spike following by a decrease which is absolutely normal.
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I know that I developed a
WelcomeBotin the slack that should have messaged everyone new with all of this information... it lists all 5 slack moderators, including the 2 community managers. It should also have included the 3rd party page and lots of other good stuff. I'll post the DM it should have sent you, but I'm still hosting it on my laptop, so it may have missed you. Anyways, you can DM it anything and get the link again.That being said, I do miss the monthly and then quarterly world reviews. I know that dev/community postings have waxed and waned in the 2 years I've been here.
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I suggest checking ScreepsWorld.com web site if you'd like to have Screeps-related reading. Interesting materials from there are announced in Slack and Twitter quite often.
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It doesn't help that slack has no way of highlighting certain members and the whole history issue of messages disappearing. Right now the announcements channel has the twitter post from a couple days ago and nothing else. (Score 2 for discord)
Are both the CM's EU based? Perhaps finding a US based one would be a good start. If making them paid employees isn't an option than some type/increasing compensation would attract more volunteers.
As for advertising an affiliate/referral program would go a long way (sub tokens?).
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Good example of a lack of interaction being the 11s tick times shard1 has been experiencing for a few hours right now. A simple "We're aware of the issue and we're working to fix it" goes a long way.
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@artch said in Community Manager/PR/Any kind of news:
I suggest checking ScreepsWorld.com web site if you'd like to have Screeps-related reading. Interesting materials from there are announced in Slack and Twitter quite often.
Screepworld hasn't had an article in 2 months. And relying on a third party to discuss your game is perhaps not the best strategy.
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@shibdib like "We're having some issues on the servers. Our technical staff is already notified." ? ... look at status.screeps.com
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@w4rl0ck said in Community Manager/PR/Any kind of news:
@shibdib like "We're having some issues on the servers. Our technical staff is already notified." ? ... look at status.screeps.com
You mean the warning that has been there for weeks?
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@shibdib Do you really want us to spam to all media every time an issue occurs? This is why status pages exist. Yes, this message is often displayed constantly, since there is an ongoing status of something minor, but it means what it says - that we are notified on every status change and will work on it asap. It's not just a dummy message, sometimes I get calls from the notification system in the middle of night.
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As part of the community that has seen ideas contributed, I do think the devs actively engage on the forums. They are definitely more closely intertwined with the community than previously. Their slack presence is pretty much zero besides dissi and 04k occasionally.
However I have still been disappointed with the pace of gameplay, the tick lengths made me cancel my sub.
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@davaned said in Community Manager/PR/Any kind of news:
Their slack presence is pretty much zero besides dissi and 04k occasionally.
Dissi and o4kapuk are the community managers though (i.e. dev team representatives). So it can't be zero, right? Do you have any matters/questions/issues that have been left unanswered/unmanaged in Slack?
However I have still been disappointed with the pace of gameplay, the tick lengths made me cancel my sub.
If 3s tick rate on shard2 is not suitable for you, then I'm afraid the public server is not for you, since we don't have plans to make it faster than 2.5-3s, people need time to debug in real-time. I believe your only options here are to either play on any community server or wait for Screeps Arena.
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@artch I said dev presence on slack. The players who became community reps didn't leave slack when they joined. Yeah, I think I suffer from a difference of expectations with what screeps gameplay should be in terms of tick times. I host the #botarena bimonthly with 2-5 ticks a second, so 2-5 seconds per tick isn't very engaging.
I am excited for the arena, and huge kudos for making it available to all. I think that will unlock a lot of potential for more tournaments and events, and for people to dabble in the game.
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The dev recommended news source (that hadn't had a screeps article in months) is currently full of spam articles that link to sketchy sites.
A+ PR
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@shibdib We're not affiliated with ScreepsWorld.com, please contact their administrators regarding this issue.
If you want to provide any help with writing Screeps World Review, feel free to contact @o4kapuk in Slack, he's currently gathering materials and player feedback for the next review.
