3. 10 cpu but subscription says "Active"

10 cpu but subscription says "Active"


  • So 

    https://screeps.com/a/#!/account/subscription

    says my subscription is "Active until 2017-02-06" but 

    https://screeps.com/a/#!/account

    says my subscription is "Inactive". and more importantly, I only have 10 cpu.

    I did cancel a few weeks ago (assuming I would get reminders to pay again) - but I've paid now, and steam has my money, and steam says it's active - and screeps says it's valid until feb - but yet, I still only have 10 cpu.

    only thing I can think of is that I double-clicked on the subscriptions page - turned it on, then off quickly - but, that should charge me, then prevent renewals - so I have no subscription RENEWAL planned - but I do have an active subscription valid for a month.

    Any ideas how I can get the system to refresh or something? I've tried cancelling and reactivating (but that won't take any money until next month - steam knows I'm paid up) - and my bank sees the transaction.

  • Culture

    Try submitting a ticket using

    http://support.screeps.com/hc/en-us/requests/new

    They reply quite quickly using that channel


  • Well, looks like its fixed now. Thanks for the tip; I created a support request; not sure if they got it and fixed it; or if it just resolved itself.

    I also tried getting onto the slack channel, but when i enter my email, it just says token_revoked on the button  (which is also happening to a friend of mine - so its not just my account invalid).