My subscription just killed itself with no warning



  • Woke up and found myself at 10CPU.

    I have a monthly subscription (through Xsolla) on auto-renew and the credit card is still good, so no idea what is going on.

    I was able to purchase a new subscription with the same payment info with no problem.

    Did you guys break auto-renew?



  • @shedletsky: You may still find yourself with 10 CPU after the trial period (3 days) is over. That's what happened with me 😛 So keep an eye to it



  • Given how disruptive it is to be unexpectedly downgraded to 10 CPU, it would be amazing if there was a 3 day grace period and an email associated with subscriptions running out/being stopped.



  • EXACTLY - sadly artch does not care about it or feel this issue important (yet)..

    Properly implementing abuse-proof grace period system is a quite complicated task, and our current focus is new major game features like isolated-vm and power creeps, rather than improvements which would affect a few users in a few specific cases.